(Electronic) Music for the Soul

// May 2nd, 2012 // No Comments » // Networking

One of the great things about working in a call center is that management actively encourages people with similar hobbies to get together. In the staff lounge of our floor, the bulletin board is littered with meetings for hobby clubs: there’s an airsoft club formed by agents on the 8th floor, a bowling club, a poetry reading session held every two weeks. There’s even a club for WoW players (predictably

Health Pointers for Hectic Agents

// March 7th, 2012 // No Comments » // Health

As a busy call center agent working on shifting graveyard schedules, the first and best point of measure to anything you do is your own body. Learn to listen to your body and its signals towards wellbeing. These include pain, sleepiness and hunger which are physiological signals that we should not ignore. Remember you have only one body, and it is aging every minute. How you take care of it will spell how you will

Thoughts of a Call Center Newbie

// February 23rd, 2012 // No Comments » // Modern Media

This blog entry was contributed by Steve White, a new call center agent working for a outsourcing company in the Midwest. Recently, I just started my training at an outsourced call center company. I work at night, have fun till daylight and snore during the day. When I get home, however, everybody is still asleep. When I wake up, I see an empty house because everyone has gone out to work. For many call center agent

Improvements in Cold Calling

// February 1st, 2012 // No Comments » // Modern Media

First, we begin by making something perfectly clear: people hate telemarketers. It doesn’t seem to matter what the product being sold is or what the service they’re offering can do for the recipient. Telemarketers have this incredible sense of atrocious timing, calling in the middle of a family dinner or when the decision maker is busy making sure the New York heating is installed properly before winter

A Tech Agent’s Newest Toy

// January 31st, 2012 // No Comments » // Modern Media

Apart from audiophiles, they say that call center agents, particularly tech support ones, are the people most apt to pay attention to the headphones they are wearing. Why tech support reps? Simply because, unlike the general bulk of the customer service population, we are apt to be more nerdy, techie and geeky with everything, from our flash drives to the very earphones that grace our necks. Heck, that’s why

The 2 Types of Supervisors

// January 13th, 2012 // No Comments » // Uncategorized

During the long, tense hours of working a call center shift, your mind starts to notice a number of things. For instance, you notice how close to puke the drab green carpet and walls look. You spot the beer stains on the desks of your seatmate, and how they seem to be multiplying over time. You may even notice from time to time how a couple of your call center reps suddenly disappear, always together, and come back

Hello? I need Help…

// November 2nd, 2011 // No Comments » // Advanced Marketing

“My sister mentioned how a friend of hers found http://www.mydietarea.com/hcg-diet/ really informative. And just recently, when I faced the mirror, I saw how distracting my figure was. I can barely recall the last time my waistline was down to 24 inches. Don’t bother asking me the current size of my pants, by the way. I just think I’m too fat right now and I hate just thinking about it! I want to

A Businessman’s Creed

// September 21st, 2011 // No Comments » // Uncategorized

The Internet business is one beautiful game. It is filled with fun, and sprinkled with challenges, both big and small. It is a competitive world, for there are thousands of entrepreneurs tackling the same niche, each treating one another as a rival, as they all strive to claim the top spot. Online business is war—each business owner combats his competitor, by utilizing different strategies and launching varied pr

Optimize Your Marketing Dollars

// December 13th, 2010 // No Comments » // Bankrolling

Today, like never before, getting the best results for the least expense has become paramount to guaranteeing a company’s success in the business world. One of the ways a company can ensure a healthy bottom line is to be certain you are optimizing your marketing dollars spent. There are multitudes of options you can implement to grow your company’s customer base. You can advertise in traditional media (prin

Where to Find Investors

// October 16th, 2010 // 1 Comment » // Bankrolling

When bankrolling a business, the biggest problem will usually end up being where to get the money. Sometimes, an entrepreneur will have the resources to pay for the initial operations out of his own pockets, but this is a rare case. In most cases, while they may have some cash ready to get things going, the actual operations can prove to be too much to pay for. The natural recourse for this scenario will involve lo